Terms of Service.

1. Acceptance of terms

By creating an account, accessing, or using SyncHq (the "Services"), you agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

The Services - synchq.in, our hosted web applications, the organization dashboard, the client portal, AI-assisted intake, and related APIs - are operated by SyncHq. These Terms work together with our Privacy Policy at /privacy. Where a term is defined in that document, the same meaning applies here. If you do not agree to these Terms, do not use the Services.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. The Services are intended for business and professional use by agencies, studios, teams, and the clients they invite. By using the Services you confirm that the information you provide is accurate and that you will keep it current.

3. Your account

You are responsible for safeguarding your credentials and for all activity that occurs under your account. Provide team and client access through SyncHq's invitation and role features rather than by sharing passwords.

Account owners and administrators are responsible for managing the members and clients they invite, the roles and permissions they assign, and the content created in their workspace. You must notify us promptly at hello@synchq.in if you suspect any unauthorized use of your account. We may suspend or terminate accounts that contain false, outdated, or misleading information, or that are used in breach of these Terms.

4. Description of the Services

SyncHq is a project-management and client-collaboration platform. It includes project and sub-project workspaces, task and sprint management, team collaboration and comments, a versioned knowledge base, document and file storage, a client portal, AI-assisted client intake, analytics, and subscription billing.

We may add, change, or remove features as we improve the platform. We aim to give reasonable notice of significant changes, but we do not guarantee that any particular feature will remain available indefinitely. We may also set technical limits - such as storage, seats, or API rate limits - appropriate to your plan.

5. Acceptable use

SyncHq is for legitimate business use. You agree not to:

• ›Use the Services to send spam or unsolicited communications, or to store or distribute unlawful, infringing, or harmful content.
• ›Upload malware, or attempt to disrupt, overload, or interfere with the Services or their infrastructure.
• ›Probe, scan, or attempt to gain unauthorized access to the Services, other accounts, or any system or network.
• ›Reverse-engineer, decompile, or attempt to extract the source code of the Services, except to the extent this restriction is prohibited by law.
• ›Scrape, resell, sublicense, or repackage the Services or access to them without our written authorization.
• ›Circumvent access controls, usage limits, or security features.
• ›Violate any applicable law, regulation, or the rights of others.

We may investigate suspected violations and may suspend or terminate access to protect the Services and other users.

6. Your content and data

You retain all ownership of the content you and your team submit to the Services - your projects, tasks, comments, documents, knowledge-base pages, client records, and intake responses ("Customer Data"). We claim no ownership over Customer Data.

You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Customer Data solely to provide and improve the Services for you, including sending relevant content to our AI provider to generate AI results and to our sub-processors as described in our Privacy Policy. We do not use your private Customer Data to train public AI models.

You are responsible for ensuring you have the rights and any necessary consents to upload Customer Data and to invite the clients and team members in your workspace, and for the content itself. How we handle personal data within Customer Data is described in our Privacy Policy at /privacy.

7. Intellectual property

The Services - including the software, design system, user interface, documentation, and the SyncHq name and logo - are owned by SyncHq and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services in accordance with these Terms and your plan.

Nothing in these Terms transfers any ownership of the Services to you. Your Customer Data remains yours, as described in section 6. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Services, without obligation to you.

8. Subscriptions, billing, and refunds

Paid plans are billed in advance on a monthly or annual basis through our payment processors, Stripe and Dodo Payments. By subscribing you authorize us to charge the applicable fees and any taxes to your payment method on a recurring basis until you cancel.

• ›You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
• ›Plan upgrades are prorated and charged immediately; downgrades take effect at the next billing cycle.
• ›Except where required by law, fees are non-refundable, including for partial billing periods and unused time. Annual plans are non-refundable after the first 14 days.
• ›We may change pricing with reasonable advance notice; changes take effect at your next billing cycle.
• ›If a payment fails, we may suspend access to paid features until the balance is settled. Data export remains available for 30 days after cancellation as described in our Privacy Policy.

9. Disclaimer of warranties

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We target high availability but do not warrant that the Services will be uninterrupted, error-free, secure, or free from data loss, or that any AI-generated output will be accurate or complete. You are responsible for reviewing AI output and for maintaining your own backups of critical data where appropriate.

10. Limitation of liability

To the fullest extent permitted by law, SyncHq and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Services, even if advised of the possibility of such damages.

Our total aggregate liability for any and all claims arising out of or related to the Services is limited to the greater of the amount you paid us for the Services in the twelve months immediately before the event giving rise to the claim, or one hundred US dollars. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless SyncHq and its officers, employees, and agents from any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of your use of the Services, your Customer Data, your breach of these Terms, or your violation of any law or the rights of a third party.

12. Suspension and termination

You may stop using the Services and close your account at any time from your account settings or by contacting us.

We may suspend or terminate your access if you breach these Terms, fail to pay fees, use the Services in a way that risks harm to the Services or others, or where required by law. Where reasonable, we will give notice and an opportunity to cure. On termination, your right to use the Services ends. We handle your data after termination as described in our Privacy Policy, including a 30-day window to export Customer Data. Sections that by their nature should survive - including content ownership, intellectual property, disclaimers, limitation of liability, indemnification, and governing law - continue to apply.

13. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. If a dispute arises, we ask that you first contact us at legal@synchq.in so we can try to resolve it informally and in good faith. If we cannot, the dispute will be subject to the exclusive jurisdiction of the courts of New Delhi, India, to the extent permitted by applicable law.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will provide reasonable notice by email to active account owners or through an in-app notice, normally at least 14 days before they take effect. The "Last updated" date at the top reflects the current version. Continued use of the Services after changes take effect constitutes acceptance. If you do not agree to a change, you may stop using the Services and close your account before it takes effect.

15. Contact

For questions about these Terms:

• ›Email: legal@synchq.in
• ›General contact: hello@synchq.in